Slow connections to fontawesome.com and kit.fontawesome.com

Incident Report for Fort Awesome

Resolved

This incident has been resolved.

Posted Oct 07, 2020 - 02:44 UTC

Monitoring

How are things looking? We've posted a poll on Twitter to get your feedback on this issue:

https://twitter.com/fontawesome/status/1313516318784716801

Posted Oct 06, 2020 - 16:29 UTC

Update

Thank you all for the mtr records. StackPath is asking for help to grab some response header information.

To do this:

1. Load your site or https://fontawesome.com
2. Look in the "Network" tab of your browser developer tools
3. Find the request to either fontawesome.com or kit.fontawesome.com
4. Locate the "x-hw" header (it will look something like "x-hw: 1601997698.cds132.ch4.hn,1601997698.cds023.ch4.sc,1601997698.cds023.ch4.p")

Send this to hello@fontawesome.com so we can forward this on to StackPath.

Posted Oct 06, 2020 - 15:22 UTC

Update

With StackPath's help we've checked several networks in France and haven't located the problem yet.

So here is where we need your help, folks. If you are experiencing connection issues please gather up the following:

1. Send a report using "mtr" and run it against "fontawesome.com". Like "mtr -rw fontawesome.com". You can find docs on using mtr: https://www.linode.com/docs/networking/diagnostics/diagnosing-network-issues-with-mtr/

2. Tell us who your Internet Service Provider is (if you know)

Send these goodies to hello@fontawesome.com.

Posted Oct 06, 2020 - 12:51 UTC

Update

It looks like these issues are affecting folks who are located in France. We are continuing to investigate with our CDN provider.

Posted Oct 06, 2020 - 12:01 UTC

Investigating

We are investigating reports of slow connections to fontawesome.com and kit.fontawesome.com.

Posted Oct 06, 2020 - 11:54 UTC

This incident affected: fontawesome.com and kit.fontawesome.com.